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Preparing the page
Running cloud around the clock is a discipline with its own playbook. These articles cover backup, recovery, support models and SLAs, and how to choose and work with a managed provider, including when not to.
Featured · Managed Services
Multi-cloud vs hybrid cloud explained: definitions, pros and cons, operational challenges and how to run AWS, Azure, GCP and on-premises with one model.
Irfan Harees · Senior Program Manager – Research, Marketing & Strategy
31 Aug 2026 · 4 min read
Newest first
23 Sept 2026
Build a cloud backup strategy that survives ransomware and mistakes: the 3-2-1 rule, immutable backups, cross-account copies, retention and restore testing.
Nidhish Joy · 23 Sept 2026 · 4 min
11 Sept 2026
What 24/7 cloud support should really include: true round-the-clock engineers, monitoring, response SLAs, escalation and reporting, and how to verify it.
Nidhish Joy · 11 Sept 2026 · 4 min
31 Aug 2026
Multi-cloud vs hybrid cloud explained: definitions, pros and cons, operational challenges and how to run AWS, Azure, GCP and on-premises with one model.
Irfan Harees · 31 Aug 2026 · 4 min
19 Aug 2026
How ITIL 4 applies to cloud operations: incident, problem, change and request management adapted for AWS, Azure and GCP, plus how ITIL works with DevOps and SRE.
Irfan Harees · 19 Aug 2026 · 4 min
7 Aug 2026
A practical guide to cloud disaster recovery: RTO and RPO explained, four DR strategies from backup-and-restore to active-active, costs and how to test DR.
Nidhish Joy · 7 Aug 2026 · 4 min
27 Jul 2026
How to transition cloud operations to a managed service provider safely: a five-phase onboarding plan with knowledge transfer, shadowing and parallel operations.
Irfan Harees · 27 Jul 2026 · 4 min
15 Jul 2026
How to choose a cloud managed service provider: 12 questions to ask, evaluation criteria, partner certifications, red flags and a scoring template.
Irfan Harees · 15 Jul 2026 · 4 min
3 Jul 2026
What a cloud managed service SLA should include: priority definitions, response and resolution times, uptime, reporting, credits and the red flags to avoid.
Nidhish Joy · 3 Jul 2026 · 4 min
22 Jun 2026
In-house cloud team or managed service provider? Compare cost, 24/7 coverage, expertise, control and risk, with a framework to choose the right model.
Irfan Harees · 22 Jun 2026 · 4 min
10 Jun 2026
What are managed cloud services? Learn what an MSP covers on AWS, Azure and GCP, how SLAs work, benefits, costs and how to tell if you need one.
Nidhish Joy · 10 Jun 2026 · 4 min
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